Terms of service

TERMS OF SERVICE

Last Updated: July 11, 2026

Welcome to Healing Moss ("Healing Moss", "we", "our", or "us"). These Terms of Service ("Terms") govern your access to and use of our website, products, services, and any purchases made through our online store.

By accessing our website or purchasing products from Healing Moss, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms, you must not access or use our website or purchase our products.

These Terms apply to all visitors, customers, vendors, merchants, affiliates, and users of the website.

SECTION 1 – ELIGIBILITY

By using this website, you confirm that:

  • You are at least the age of majority in your province or territory of residence.
  • You have the legal capacity to enter into a binding agreement.
  • Any information you provide is accurate, complete, and current.
  • You will use this website only for lawful purposes.

You are responsible for maintaining the confidentiality of your account credentials and for all activities occurring under your account.

We reserve the right to suspend or terminate accounts that contain false information or violate these Terms.

SECTION 2 – PRODUCTS

Healing Moss sells natural food products intended to support a healthy lifestyle.

Product descriptions, ingredients, nutritional information, pricing, photographs, and availability may change without notice.

Because our products are made using natural ingredients, variations in colour, taste, texture, aroma, consistency, and appearance may occur between batches. These natural variations are expected and do not constitute product defects.

Images shown on our website are for illustration purposes only. Actual products may differ slightly due to lighting, packaging updates, or natural ingredient variations.

We reserve the right to discontinue any product or limit quantities purchased by any customer.

SECTION 3 – HEALTH DISCLAIMER

The information provided on this website is for educational and informational purposes only.

Nothing on this website is intended to diagnose, treat, cure, or prevent any disease.

The information presented should not be considered medical advice and is not intended to replace consultation with a qualified physician or licensed healthcare professional.

Before consuming our products, consult your healthcare provider if you:

  • are pregnant or breastfeeding;
  • are taking prescription medications;
  • have thyroid disorders;
  • have allergies or food sensitivities;
  • have any existing medical condition; or
  • are under the care of a healthcare professional.

Individual results vary.

Healing Moss makes no guarantee regarding individual health outcomes from the use of its products.

SECTION 4 – ALLERGY DISCLAIMER

Customers are responsible for reviewing all ingredient lists before consuming any product.

Although we take reasonable precautions during production, our products may be manufactured in facilities that also process common food allergens.

Healing Moss cannot guarantee that any product is completely free from trace allergens.

If you have severe food allergies, consult your healthcare professional before purchasing or consuming any product.

SECTION 5 – PRODUCT STORAGE

Healing Moss products are perishable food products.

Unless otherwise stated on the product label, products must be refrigerated immediately upon delivery.

Failure to refrigerate or properly store products may affect freshness, quality, taste, texture, and food safety.

Healing Moss is not responsible for product deterioration caused by:

  • improper storage;
  • delayed refrigeration;
  • freezing or thawing by the customer;
  • leaving products outside refrigeration after delivery; or
  • misuse of the product after delivery.

Customers are responsible for ensuring someone is available to receive refrigerated deliveries whenever possible.

SECTION 6 – ORDERS

Submitting an order constitutes an offer to purchase products from Healing Moss.

All orders are subject to acceptance.

We reserve the right to:

  • refuse any order;
  • limit quantities;
  • cancel orders;
  • request additional verification;
  • discontinue products at any time.

An order is not considered accepted until payment has been successfully processed and a confirmation email has been issued.

If pricing errors, inventory errors, technical issues, or payment issues occur, we reserve the right to cancel or modify an order prior to shipment.

Should an order be cancelled after payment has been received, a full refund of the purchase price will be issued.

SECTION 7 – PRICING

All prices displayed on our website are in Canadian Dollars (CAD) unless otherwise indicated.

Prices are subject to change without notice.

Applicable taxes and shipping charges will be calculated at checkout.

Healing Moss reserves the right to correct pricing errors, typographical mistakes, or inaccuracies at any time.

SECTION 8 – PAYMENT

By submitting payment information, you represent that:

  • you are authorized to use the selected payment method;
  • the payment information provided is accurate;
  • sufficient funds are available to complete the purchase.

Orders may be declined where fraud, unauthorized payment activity, or suspicious transactions are suspected.

We reserve the right to verify payment information before processing an order.

SECTION 9 – SHIPPING

Shipping dates provided by Healing Moss are estimates only.

We are not responsible for delays caused by:

  • courier delays;
  • severe weather;
  • customs inspections;
  • labour disruptions;
  • transportation interruptions;
  • government actions;
  • incorrect shipping addresses provided by customers; or
  • events beyond our reasonable control.

Risk of loss transfers to the customer once the shipment has been accepted by the shipping carrier.

Customers are responsible for providing accurate shipping information.

Additional shipping fees may apply if an order must be reshipped because incorrect shipping information was provided.

SECTION 10 – FINAL SALE POLICY

Due to the perishable nature of our food products and for food safety reasons, all sales are final.

We do not accept returns or exchanges on food products except where required by applicable Canadian law.

If your order arrives damaged, defective, or you receive an incorrect item, you must contact Healing Moss within 48 hours of delivery by emailing healingmoss6@gmail.com.

Claims should include:

  • your order number;
  • photographs of the product;
  • photographs of the shipping box; and
  • a description of the issue.

Healing Moss reserves the right to determine, at its sole discretion, whether a replacement, store credit, or refund is appropriate.

Nothing in this policy limits any rights available to consumers under applicable Canadian consumer protection legislation.

SECTION 11 – INTELLECTUAL PROPERTY

All content available through the Healing Moss website, including but not limited to text, graphics, logos, product names, trademarks, photographs, videos, audio, icons, software, website design, product descriptions, and all other materials, is the exclusive property of Healing Moss or its licensors and is protected by Canadian and international copyright, trademark, and intellectual property laws.

You may access and use the website solely for your personal, non-commercial use.

You may not, without our prior written consent:

  • reproduce, copy, distribute, or republish any content;
  • modify or create derivative works;
  • sell or commercially exploit any content;
  • use our trademarks or branding;
  • scrape, harvest, or extract website content through automated means.

Unauthorized use may result in legal action.

SECTION 12 – USER CONDUCT

You agree not to use the website:

  • for any unlawful purpose;
  • to violate any Canadian or international laws;
  • to infringe intellectual property rights;
  • to transmit malicious software or viruses;
  • to interfere with website security;
  • to attempt unauthorized access to our systems;
  • to impersonate another person;
  • to submit false or misleading information;
  • to engage in fraudulent purchases;
  • to interfere with another customer's use of the website.

We reserve the right to suspend or permanently terminate access for violations of these Terms.

SECTION 13 – CUSTOMER REVIEWS AND FEEDBACK

If you submit reviews, testimonials, photographs, videos, comments, suggestions, or other content, you grant Healing Moss a perpetual, worldwide, royalty-free, irrevocable, transferable licence to use, reproduce, modify, publish, distribute, display, and promote such content in any media without compensation.

You represent that:

  • you own the content submitted;
  • it does not infringe any third-party rights;
  • it is truthful;
  • it is not defamatory or unlawful.

We reserve the right to remove any content at our sole discretion.

SECTION 14 – THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services.

Healing Moss does not control or endorse these websites and is not responsible for:

  • their content;
  • their privacy practices;
  • their products or services;
  • their security;
  • any damages arising from your use of those websites.

Your use of third-party websites is entirely at your own risk.

SECTION 15 – OPTIONAL THIRD-PARTY SERVICES

We may provide access to third-party tools or applications.

These services are provided "as is" without warranties of any kind.

Healing Moss makes no representations regarding their availability, accuracy, or suitability.

Use of third-party tools is entirely at your own risk.

SECTION 16 – WEBSITE AVAILABILITY

We strive to keep our website available at all times.

However, we do not guarantee uninterrupted access.

The website may become unavailable due to:

  • maintenance;
  • software updates;
  • hardware failures;
  • internet outages;
  • cyberattacks;
  • events beyond our control.

Healing Moss shall not be liable for any interruption of service.

SECTION 17 – DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law, the website and all products and services are provided on an "as is" and "as available" basis.

Healing Moss disclaims all express, implied, statutory, and collateral warranties, including but not limited to:

  • merchantability;
  • fitness for a particular purpose;
  • durability;
  • non-infringement;
  • uninterrupted service;
  • accuracy of website content.

We do not warrant that:

  • the website will always be available;
  • the website will be error-free;
  • information is always current;
  • defects will be corrected immediately.

Because natural food products vary from person to person, Healing Moss makes no guarantee regarding:

  • individual health outcomes;
  • nutritional results;
  • weight loss;
  • increased energy;
  • improved digestion;
  • disease prevention;
  • treatment of any medical condition.

Results will vary between individuals.

Nothing on this website constitutes medical advice.

Some jurisdictions do not permit the exclusion of certain warranties. Where prohibited by applicable law, those exclusions shall not apply.

SECTION 18 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable Canadian law, Healing Moss, its owners, officers, employees, affiliates, contractors, suppliers, distributors, licensors, and service providers shall not be liable for any direct, indirect, incidental, special, punitive, exemplary, or consequential damages arising from or relating to:

  • use of our website;
  • inability to use our website;
  • purchase or use of our products;
  • reliance upon information published on our website;
  • delivery delays;
  • shipping damage caused after delivery;
  • product misuse;
  • allergic reactions where ingredients were disclosed;
  • improper storage after delivery;
  • loss of profits;
  • business interruption;
  • loss of data;
  • loss of goodwill;
  • replacement costs.

Our maximum aggregate liability for any claim shall not exceed the amount actually paid by you for the specific product giving rise to the claim.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable Canadian law.

SECTION 19 – FORCE MAJEURE

Healing Moss shall not be liable for any delay or failure to perform any obligation where such delay or failure results from circumstances beyond our reasonable control.

These events include, without limitation:

  • natural disasters;
  • floods;
  • fires;
  • severe weather;
  • pandemics;
  • public health emergencies;
  • war;
  • terrorism;
  • labour disputes;
  • transportation disruptions;
  • supplier shortages;
  • government actions;
  • internet outages;
  • cyberattacks;
  • utility failures;
  • customs delays.

Performance shall be suspended for the duration of the event without liability.

SECTION 20 – INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Healing Moss, its owners, directors, employees, contractors, affiliates, suppliers, and service providers from any claims, losses, liabilities, damages, costs, or expenses (including reasonable legal fees) arising out of:

  • your breach of these Terms;
  • your misuse of the website;
  • your violation of applicable laws;
  • your infringement of another person's rights;
  • your negligent or unlawful conduct.

This obligation survives termination of these Terms.

SECTION 21 – PRIVACY

Your submission of personal information through our website is governed by our Privacy Policy.

By using our website, you consent to the collection, use, disclosure, and storage of your personal information in accordance with our Privacy Policy and applicable Canadian privacy legislation.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

SECTION 22 – CONSUMER RIGHTS

Nothing contained in these Terms limits, excludes, or modifies any rights or remedies that cannot legally be excluded under applicable federal or provincial consumer protection laws.

Where applicable legislation grants consumers specific rights regarding defective products, misrepresentation, or statutory warranties, those rights remain in effect.

If any provision of these Terms conflicts with mandatory consumer protection legislation, the applicable legislation shall prevail only to the extent of the conflict.

SECTION 23 – TERMINATION

Healing Moss reserves the right, at its sole discretion and without prior notice, to suspend, restrict, or terminate your access to the website if we believe you have:

  • violated these Terms;
  • violated applicable law;
  • engaged in fraudulent activity;
  • interfered with the operation or security of the website; or
  • acted in a manner that may cause harm to Healing Moss or its customers.

Termination does not affect any rights or obligations that accrued prior to termination.

SECTION 24 – SEVERABILITY

If any provision of these Terms is determined by a court of competent jurisdiction to be unlawful, invalid, or unenforceable, that provision shall be severed from these Terms without affecting the validity or enforceability of the remaining provisions.

The remaining provisions shall remain in full force and effect.

SECTION 25 – NO WAIVER

Failure by Healing Moss to exercise or enforce any right or provision under these Terms shall not constitute a waiver of that right or provision.

Any waiver shall be effective only if made in writing and signed by an authorized representative of Healing Moss.

SECTION 26 – ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy, Shipping Policy, Refund Policy, and any other policies published on our website, constitute the entire agreement between you and Healing Moss regarding your use of the website and the purchase of our products.

These Terms supersede all prior communications, negotiations, and agreements, whether oral or written.

SECTION 27 – ASSIGNMENT

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent.

Healing Moss may assign or transfer these Terms or any of its rights or obligations without notice or consent.

SECTION 28 – GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.

Any dispute arising out of or relating to these Terms, your use of the website, or any purchase from Healing Moss shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada.

SECTION 29 – DISPUTE RESOLUTION

Before commencing legal proceedings, both parties agree to make reasonable efforts to resolve any dispute through good-faith negotiations.

Nothing in this section limits either party's right to seek urgent injunctive relief where appropriate or affects any rights available under applicable consumer protection legislation.

SECTION 30 – CHANGES TO THESE TERMS

Healing Moss reserves the right to update, modify, or replace these Terms of Service at any time.

Changes become effective immediately upon posting on our website unless otherwise required by applicable law.

Your continued use of the website after revised Terms have been posted constitutes your acceptance of those changes.

We encourage customers to review these Terms periodically.

SECTION 31 – CONTACT INFORMATION

If you have any questions regarding these Terms of Service, please contact us:

Healing Moss

Email: healingmoss6@gmail.com

Website: https://healingmoss.ca

Business Address:

Ontario, Canada

Phone:

ACKNOWLEDGEMENT

By accessing this website, creating an account, placing an order, or purchasing any product from Healing Moss, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, our Privacy Policy, Shipping Policy, and Refund Policy.

If you do not agree with these Terms, you must discontinue use of the website immediately.